If your order includes multiple items, each might have been shipped separately and have a different tracking information.
Note: If you haven’t received your tracking number yet, it is because we haven’t processed your order. Please keep in mind that it might take us up to 2 days to process your order depending on the day and time of your order.
Frequently Asked Questions
When will my order arrive?
Delivery times vary based on your location and shipping service. Delivery time also depends on when you placed your order. We offer same day dispatch on all orders placed before 12 pm ET. Orders placed after 12 pm ET will be dispatched on the next business day, excluding holidays. The table below shows estimated delivery times for different shipping options. For more details, please check out the shipping and delivery page.
|Service||Estimated Delivery Time|
|Standard Shipping||3-7 Business Days|
|Priority Shipping||2-3 Business Days|
|Express Expedited Shipping||1-2 Business Days|
I didn’t receive my order, what should I do?
First, please use your tracking number to check the status and location of your order. If your order shows delivered but you didn’t receive the order, contact the courier directly to file a claim. Here is some useful courier contact information:
|Service||Phone Number||To Talk to a Human|
|UPS||1-800-742-5877||Press 0 (zero), then 0 (zero), then press 5, then 5, then 2|
|USPS||1-800-275-8777||Say, “speak to a representative” at each prompt|
|FedEX||1-800-463-3339||Press 0 (zero) at each prompt|